Fair Use Policy is designed to make sure that your service is great value, fast
and reliable whenever you use it.
do we have a Fair Use Policy ?
certain times, a lot of customers use our shared network bandwidth at any one
time. A very small number of our customers use our service inappropriately, for
example when sending or downloading very large files, or using 'peer to peer'
and file sharing software (which may be frequently sending and receiving video
and other large files).
This means that service quality for all users is
affected, making it slower for everyone to access the internet or send and receive
emails, especially at peak times. Peak times for network usage are between 9.00am
and 9.00pm Monday to Sunday.
The vast majority of our customers' usage
levels do not disproportionately affect the shared network capacity.
though only a very small number of our customers use the service inappropriately,
their activity does greatly affect the service.
Our Fair Use Policy manages
inappropriate use and makes sure the service can be used fairly by everyone.
does the Fair Use Policy work ?
If you regularly use the
service inappropriately, or your usage is in excess of 3GB per month, or we believe
that your usage is unfairly affecting other customers' use of the service, we'll
notify you at your registered email address and/or send you a pop-up web page,
to let you know that your usage is likely to result in reduced service speeds
for other users.
If you continue to use our service inappropriately, or
in excess of 3GBs per month, we reserve the right to restrict your available network
speed, and/or end your agreement with us after giving due notice.
do I know if the Fair Use Policy affects me ?
Our Fair Use Policy
applies to all our subscription customers but it'll only actually affect you if
you're one of the very few customers who make inappropriate use of our service.
If you don't use peer to peer, file sharing or other inappropriate software
and you're not, for example, frequently downloading or uploading videos or other
very large files, you're unlikely to be affected by our Fair Use Policy.
else do I need to bear in mind ?
All of our users must comply with
relevant copyright and intellectual property laws.
Please note that some
activities, such as using peer to peer or file sharing software, may contravene
Under our terms and conditions, any illegal use of your service
will be a breach of your contract and will allow us to end your service.
you for your co-operation